Terms of Service

1. Acceptance of Terms

Welcome to Australia Negotiation Mastery. These Terms of Service ("Terms") govern your use of our website, services, and training programs operated by Australia Negotiation Mastery ("we," "our," or "us"). By accessing our website at pinky-voyage.com or enrolling in our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services. These Terms constitute a legally binding agreement between you and Australia Negotiation Mastery.

2. Description of Services

Australia Negotiation Mastery provides professional negotiation training services, including:

• Online and in-person negotiation courses
• Corporate training programs
• Individual coaching sessions
• Educational resources and materials
• Webinars and workshops
• Certification programs

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice.

3. User Accounts and Registration

3.1 Account Creation

To access certain services, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized account access
• Accept responsibility for all activities under your account

3.2 Eligibility

You must be at least 18 years old to use our services. By using our services, you represent that you meet this age requirement and have the legal capacity to enter into these Terms.

4. Payment Terms

4.1 Fees and Pricing

Course fees and pricing are displayed on our website and subject to change. All prices are in Australian Dollars (AUD) and include GST where applicable.

4.2 Payment Methods

We accept various payment methods including credit cards, bank transfers, and approved payment platforms. Payment is required in full before accessing course materials unless otherwise arranged.

4.3 Refund Policy

• Full Refund: Available within 7 days of enrollment if course materials have not been accessed
• Partial Refund: Available within 30 days for courses less than 25% completed
• No Refund: After 30 days or for courses more than 25% completed
• Corporate Training: Subject to separate agreement terms

Refund requests must be submitted in writing to our customer service team.

5. User Conduct and Acceptable Use

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Share or distribute course materials without permission
• Harass, abuse, or harm other users or instructors
• Post offensive, discriminatory, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Use automated systems to scrape or extract data
• Impersonate others or provide false information

6. Intellectual Property Rights

6.1 Our Content

All course materials, including but not limited to text, videos, audio, images, software, and design elements, are owned by Australia Negotiation Mastery or our licensors and protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use course materials solely for your personal educational purposes. You may not:

• Copy, modify, or create derivative works
• Distribute, sell, or sublicense materials
• Reverse engineer or decompile any software
• Remove copyright or proprietary notices

6.3 User-Generated Content

By submitting content to our platforms (comments, feedback, etc.), you grant us a worldwide, royalty-free license to use, modify, and display such content for service improvement and marketing purposes.

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms part of these Terms.

8. Course Access and Completion

8.1 Access Period

Course access is typically provided for:

• Fundamentals Course: 6 months from enrollment
• Advanced Practice: 12 months from enrollment
• Corporate Training: As specified in agreement

8.2 Technical Requirements

You are responsible for ensuring you have appropriate technology and internet access to participate in our online courses.

8.3 Certification

Certificates are awarded upon successful completion of course requirements. We reserve the right to revoke certificates for violations of these Terms.

9. Disclaimers and Limitations

9.1 Service Warranty

Our services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, error-free, or meet your specific requirements.

9.2 Educational Nature

Our training programs are educational in nature. Results may vary, and we make no guarantees about specific outcomes or career advancement.

9.3 Limitation of Liability

To the maximum extent permitted by Australian law, our total liability for any claims arising from these Terms or our services shall not exceed the amount you paid for the specific service giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless Australia Negotiation Mastery, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services, violation of these Terms, or infringement of any rights of another party.

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting us. Termination does not entitle you to a refund unless specified in our refund policy.

11.2 Termination by Us

We may suspend or terminate your access to our services immediately if you violate these Terms or engage in behavior harmful to other users or our business.

11.3 Effect of Termination

Upon termination, your right to use our services ceases immediately. Provisions that should survive termination (including payment obligations, intellectual property rights, and limitation of liability) will continue to apply.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Victoria, Australia.

12.2 Dispute Resolution

Any disputes arising from these Terms or our services will be resolved through:

1. Good faith negotiation between the parties
2. Mediation through an agreed mediator
3. Binding arbitration under Australian commercial arbitration rules
4. Court proceedings in Victoria, Australia as a last resort

13. Changes to Terms

We may modify these Terms at any time by posting updated terms on our website. Material changes will be communicated via email or prominent website notice. Your continued use of our services after changes take effect constitutes acceptance of the modified Terms.

14. Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or technical failures.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Information

For questions about these Terms of Service, please contact us: