Privacy Policy

1. Introduction

Australia Negotiation Mastery ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pinky-voyage.com, use our services, or engage with our negotiation training programs.

This policy applies to all personal information collected by Australia Negotiation Mastery in Australia and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact details (name, email address, phone number, postal address)
• Professional information (job title, company, industry)
• Educational background and training history
• Payment and billing information
• Course preferences and feedback
• Communication records with our team

2.2 Technical Information

We automatically collect certain technical information when you use our website:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referral sources and search terms used
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Provide negotiation training services and educational programs
• Process course enrollments and manage your learning progress
• Send newsletters, updates, and marketing communications (with consent)
• Respond to inquiries and provide customer support
• Process payments and maintain billing records
• Improve our website, services, and course content
• Comply with legal obligations and resolve disputes
• Conduct research and analysis to enhance our training programs

4. Legal Basis for Processing

We process your personal information based on:

• Contract: To provide services you've requested or enrolled in
• Consent: For marketing communications and optional services
• Legitimate Interests: To improve our services and website functionality
• Legal Obligation: To comply with Australian laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in delivering our services (payment processors, email services, etc.)
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Protection: To protect our rights, property, or safety, or that of our users
• Consent: With your explicit permission for specific purposes

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training on data protection
• Secure hosting and backup systems

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Course and training records: 7 years after completion
• Financial records: 7 years as required by Australian tax law
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics: 2 years maximum

8. Your Rights

Under Australian privacy law, you have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Portability: Request transfer of your data to another organisation
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details provided in Section 11.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to make a complaint about our handling of your personal information, please contact us:

If you are not satisfied with our response to your complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the modified policy.

13. International Transfers

Your personal information may be transferred to and processed in countries other than Australia. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws and international data protection standards.